Terri Johnson

Terri Johnson serves as the Director of Guest Experience & Customer Flow at Hotdog Palate, where she leads the strategy and execution of front-of-house operations and customer interaction. Her role focuses on creating a seamless, welcoming, and efficient guest experience from first interaction to service completion.

Terri oversees customer flow, service pacing, and guest engagement standards, ensuring that each experience reflects the company’s values and brand identity. She works closely with leadership and operations to align guest-facing processes with internal workflows, supporting both service quality and operational efficiency.

With a strong emphasis on professionalism and consistency, Terri plays a critical role in shaping how guests perceive and experience Hotdog Palate—helping ensure that every interaction leaves a positive, lasting impression.