Frequently Asked Questions (FAQs)

Ordering & Pickup

1. Can I customize my hotdog?
Many of our hotdogs can be customized with toppings, add-ons, or bread choices. Some signature creations are served as-is to preserve their original flavor. Each menu item includes a note if customization isn’t available.​

2. What comes with a Palate Deal (Dog Dealz)?
Dog Dealz let you pick multiple hotdogs (two or three) from our menu at a special price. Just write your selections in the Special Request box at checkout, and we’ll craft them the way you want.​

3. How do I let you know my hotdog choices for Dog Dealz or custom orders?
When ordering online, simply add your selections in the Special Request box at checkout. Your order will be ready when you arrive! If ordering in person at the truck, just let us know your choices when you place the order.

4. What do I need to pick up my order?
Bring the name on the order and the order number. We’ll match it up and hand over your food at the truck.

5. Do you take pre-orders online?
Yes! If we’re set up for the day, you can order online and pick up at the truck.

6. Do you offer delivery?
Not at this time. Hotdog Palate is all about the food truck experience. Orders can be placed online for pickup or in person at the truck.

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Catering & Events

7. Do you offer catering?
Yes! We cater events of all sizes. Reach out through our Contact page to get started.

8. Can I book Hotdog Palate for a private event?
Absolutely! Birthdays, office parties, festivals—we’ve got you covered. Just send us a message through the Contact page.

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Menu & Ingredients

9. Do you have vegetarian or vegan options?
We’re expanding our menu to include more plant-based choices. Check our menu for the latest updates.

10. Where do you source your ingredients?
We believe in quality and freshness. Our meats, toppings, and breads come from trusted suppliers and are always prepared with care.

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Payments & Policies

11. What payment methods do you accept?
We are a cashless facility. We accept major credit cards, debit cards, and mobile payments (Apple Pay, Google Pay, etc.).

12. What is your refund policy?
Refunds and replacements are handled case by case. Full details can be found on our [Refund Policy page].

13. Do you ever change your operating hours?
Yes, sometimes. While our standard hours are Monday–Saturday, 12 PM – 8 PM and 10 PM – 1 AM, we may adjust hours for special events, holidays, or unforeseen circumstances. Updates will be posted on our homepage and social media.

14. Promotions, Coupons, & Bundling

• Promotions, coupons, and bundles are offered at our discretion and may be limited by time, quantity, or customer use.

• Misuse of discounts (duplicate use, unauthorized sharing, etc.) may result in cancellation of the order.

• Promotions cannot be exchanged for cash and may not be combined unless specifically stated.

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Community

15. Where can I find your food truck?
Check the schedule section on our homepage or follow us on social media to see where we’ll be rolling next.

16. Do you have a loyalty program or membership?
We’re planning exciting ways to reward our regulars—stay tuned by signing up for our newsletter!

17. Food Waste Policy

We are committed to reducing food waste. Through our H.U.M.A.N. initiative (Humanity United Means Aiming for No-Hunger), we take steps to responsibly handle surplus food and support hunger relief efforts.